IZIVIA is digitising its field maintenance operations with Salesforce and VISEO

IZIVIA: the challenges involved in maintaining EV charging stations

IZIVIA is an EDF subsidiary and a well-established French leader in electric mobility. With over 25 years of experience in the field, it offers high-performance EV charging solutions for companies, local authorities, and private users. With 240 country-wide employees, the company operates a dense network of over 30,000 charging stations (EVSEs), including 1,200 fast-charging stations under the IZIVIA FAST brand.

IZIVIA faced a triple challenge in this quickly expanding sector:

• Keep up with an exponential growth in demand and the rapidly increasing number of charging stations required.
• The diversity of the equipment and, therefore, being able to cater to more brands and models with increasingly innovative tech.
• Maintain a high level of service.

This evolving climate required a major transformation of the company’s internal tools, in particular computer-aided maintenance operations (CMMS).

A complete CMMS transformation project with VISEO and Salesforce

Given the scale of its operational challenges, IZIVIA undertook a strategic transformation of its information system as early as 2022. To carry out this restructuring project, the company relied on the expertise of VISEO, a trusted partner in the digitisation of the most complex business processes.

The redesign has resulted in the deployment of key components of the Salesforce ecosystem: Sales Cloud, CPQ, Experience Cloud, Service Cloud, and, most recently, Field Service for the management of field interventions. The aim is to make the IS more adaptable and scalable to respond to a rapidly changing electric mobility market.

The two teams are working closely on how to fully integrate CMMS within the Salesforce environment already in place at IZIVIA. The goal is to replace an outdated tool with process breaks between tools with a modern, agile, data-driven solution that also meets customers’ demands.

VISEO’s approach is based on a clear and scalable roadmap, designed to support the increase in usage and number of interventions. The trajectory will involve the native integration of:

• Carrying out preventive and curative maintenance interventions.
• Management of indicators (GTI, GTR, etc.).
• Assistance in planning interventions that will integrate skills issues, provide concrete solutions and optimise resources.
• Feedback via customer and partner portals.

Nowadays, data is at the core of maintenance processes. Each intervention is traced and managed from the technical reference system via the equipment supervision platform, validated, processed, completed and invoiced. All this is done in conjunction with IZIVIA’s CRM, ERP and Data platform tools.

The new generation CMMS ensures a seamless integration of all users: operation managers, installers, maintenance staff, customers, etc. The system lays the foundations for a unified, scalable IS aligned with the availability of equipment and, therefore, the end customer.

Change management is key to the project’s success, and was initiated at the beginning of the design stage: the correct points of contact and decision-makers, redesigned processes for business teams, as well as local support during training and deployment.

Towards AI-Assisted Management

The transformation undertaken by IZIVIA goes beyond redesigning a tool: it aims to build a robust technological base that will evolve with the company’s future plans. AI represents a major lever that will optimise the management of future field interventions.

For example, AI will ultimately make it possible to:

• Assist in analysing fault diagnoses.
• Suggest resolution scenarios.
• Automate the entry of reports
• Reduce back office processing times.

With the support of VISEO, IZIVIA is giving itself the means to make intelligent maintenance a real performance driver.

The transformation of IZIVIA’s CMMS is not just an IT project: it is a vision of the future driven by data, innovation and the requirement for customer satisfaction. Thanks to its partnership with VISEO, the EDF subsidiary is paving the way for intelligent maintenance for accessible and efficient electric mobility.