Retail Operation Engineer

VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. With 2500 team members working on four continents and a turnover of more than 265 million dollars, VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach. Our Digital Retail entity aims to help our customers in their POS, Omnichannel, and e-commerce projects (rollout, new implementation, or support on new and existing applications). To strengthen the activities of our team, we are looking for a Retail Operation Engineer to work with our clients and contribute.

Within the dedicated Retail Operations team, you will:

• Handle tickets in the Service Now tool while adhering to SLAs.
• Enhance operational monitoring procedures.
• Define, evolves, and/or implement technical or functional monitoring services for the Retail scope, especially to accelerate the automation of incident detection and resolution.
• Be responsible for hosting and operating Retail Solutions
• Drive technical projects (e.g., infrastructure migration, data center relocation, DRP testing).
• Be responsible for productions releases installation.
• Contribute through expertise to the smooth operation of production applications to ensure a defined level of service quality and security for users in line with business constraints.

Internally, Collaborates particularly with:

• Project teams (responsible for code evolution and release management)
• Cross functional support team (problem management)
• Business teams, supporting Retail solution users.
• Level support team, which is in direct contact with stores.

Scope of the assignment:

• Central cash register systems (Diebold solution)
• Fixed cash registers / Mobile cash register system
• Promotion Management Tool (Maxxing anim Co)
• Electronic tags
• Financial data visualization tool related to sales.
• Digital In-Store tools
• Gift card management (OnePrepaid)

Technical Skills Essential:

• POS Application (TP.net)
• MSSQL database Recommended.
• System administration
• Scripting (develops mindset)
• Control-M-Proficiency
• Knowledge of Cloud concepts: IAAS, PAAS, SAAS
• API frame analysis Desired
• Familiarity with configuring tools for monitoring/exploitation/alerting.
• APM tool (e.g., Dynatrace)
• First experience with Cloud (such as GCP)