VISEO acquires ITCE to accelerate the development of its ServiceNow capabilities and strengthen support for large enterprises’ IT transformations

Paris, September 15, 2026 – As organizations continue to accelerate their digital transformation initiatives and increase reliance on enterprise platforms, VISEO announces the acquisition of ITCE, a Bulgaria-based consulting and training firm specializing in ServiceNow consulting, implementation and enablement. This acquisition will enable VISEO to establish a new strategic service line and enhance its ability to support clients throughout their IT transformation journeys, from roadmap definition to user adoption.

A strategic response to the transformation of IT operating models

As IT environments become increasingly complex and critical platforms such as ServiceNow play a more central role in business operations, organizations must rethink their operating models to improve agility, efficiency, and integration.

The acquisition of ITCE aligns with this market evolution, significantly strengthening VISEO’s capabilities in IT Service Management (ITSM), organizational transformation, and IT operations optimization.

Through this transaction, VISEO positions ServiceNow as a key pillar of its offering, alongside its existing areas of expertise, to address growing client demand for system orchestration, process automation, and operational excellence.

A differentiated model combining consulting, implementation, and training

The combination of VISEO and ITCE is built on strong complementary expertise.

As a pure-play ServiceNow specialist, ITCE supports organizations across the entire transformation lifecycle through:

• Vision, process design and roadmap definition
• Complex solution implementation
• Platform optimization and management
• Change management and user adoption

ITCE also brings a strong specialization in training and upskilling, delivering certification programs and enablement initiatives designed to accelerate and secure transformation adoption.

This integrated approach addresses a critical challenge faced by organizations today: transforming not only systems, but also people, skills, and ways of working.

Building a global ServiceNow offering within VISEO

This acquisition represents a key milestone in VISEO’s growth strategy around leading enterprise technology platforms.

By integrating ITCE, VISEO aims to:

• Expand ServiceNow expertise across all regions
• Build an end-to-end offering covering the full transformation value chain
• Accelerate capability development across its teams
• Deliver more integrated and efficient transformation programs for clients

“We are delighted to welcome ITCE to VISEO. Their recognized ServiceNow expertise, combined with a unique ability to bring together consulting, implementation, and training, will be a key lever in accelerating the development of this strategic offering globally. Together, we are strengthening our ability to support clients through every stage of their IT transformation journey.” Eric Perrier, CEO of VISEO

“Joining VISEO represents a unique opportunity to accelerate our growth and expand our international reach. We share a common vision that successful digital transformation is driven by the value technology creates and by the people who work with it every day. Together, we can help our clients get more from their business investments by connecting strong solutions with the skills and capabilities needed to make them work in practice.” Nina Prodanova-Iozeva, CEO of ITCE

About VISEO

VISEO is a global technology and digital consulting company that helps organizations achieve their transformation ambitions through cutting-edge technologies and deep industry expertise. With operations in more than 20 countries, 3,000 employees, and €360 million in revenue, VISEO enables clients to become more productive, innovative, and competitive.

About ITCE
Founded in 1998, ITCE is a consulting and training company specializing in IT transformation and ServiceNow solutions. Based in Bulgaria, the company supports international organizations in designing and implementing digital solutions and enabling their successful adoption. ITCE stands out through its integrated model that combines consulting, technology expertise, and training delivery to create sustainable business value.
More information about ITCE.