Key Takeaways from Dreamforce 2025: The Era of the Agentic Enterprise Has Begun
Three days of innovation, inspiration, and connection at the heart of the Salesforce ecosystem marked a turning point: the rise of the Agentic Enterprise. This new model envisions organizations where every employee works in symbiosis with AI agents to operate with unprecedented precision, speed, and capability.
For VISEO, a committed Salesforce integrator driving data and AI transformation, this vision opens a new chapter: truly augmented enterprises able to orchestrate data, processes, and talent around shared intelligence.
From Assisted Intelligence to Agentic Intelligence
Marc Benioff, CEO and Chair of Salesforce, set the tone during his keynote:
“You’ve got to get your data right. You’ve got to get to more integrated solutions. You’ve got to get the priorities right. You have to get the governance right.”
The Agentic Enterprise is not about adding AI to existing tools, it requires a complete rethinking of how organizations structure, govern, and leverage their data. Studies confirm that many generative AI projects fail due to weak data foundations. Success will come to companies capable of connecting their data intelligently and with governance, enabling both human and digital agents to act with context and confidence.
Building the Agentic Enterprise: Architecture and Culture
Salesforce unveiled a new multi-layer architecture designed to support the rise of AI agents.
Among its key components:
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Semantic Layer for contextual understanding
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AI/ML Layer to orchestrate models
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Agentic Layer to build and scale agents
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Enterprise Orchestration Layer to govern and optimize flows between humans, agents, and systems
At VISEO, these principles resonate strongly: supporting companies in a structured, measurable, and governed transition where data, technology, and people evolve together.
Agentforce 360 and Data 360: Converging Data and Action
The headline announcement: Agentforce 360, the unified platform to create, manage, and orchestrate AI agents across all Salesforce clouds. At its core lies Data 360 (formerly Data Cloud), acting as the trusted data layer bringing context and continuity to every interaction.
Slack now becomes the true “Agentic OS” of the enterprise, the meeting point between humans, data, and agents, in natural language, directly within the flow of work.
Companies like PepsiCo are already seeing results: a 25–30% efficiency gain and deployment across 1.5 million points of sale thanks to Agentforce 360.
Data, Governance, and Trust: The Foundations of Enterprise AI
As Andrew Ng (DeepLearning.AI) emphasized: every company, even the most advanced,has imperfect data. Rather than waiting for perfection, act now and let use cases drive the evolution of data architecture. Governance and trust are the real challenges: knowing where data resides, who accesses it, and how it’s used.
VISEO: Driving the Agentic Future
Dreamforce 2025 confirmed a shared conviction: the future of business doesn’t rely on technology alone, but on the intelligent orchestration between humans, data, and AI agents.
For VISEO, a Salesforce integrator for over fifteen years, this vision captures the essence of its mission: helping organizations transform their models to achieve greater agility, performance, and collective intelligence.
