Third Party Maintenance
Even if the application development and delivery was not done by VISEO, the AMS team will still maintain any software that VISEO distributes: ERP (SAP, Microsoft Dynamics AX), Business Intelligence (SAP BW), Supply Chain Management (TXT), Automation of document processes (Readsoft).
To continue their business growth, drive business results from IT investments and guarantee enduring support, business organizations must ensure the third party maintenance of their IT systems. To maintain excellence over time and be able to respond to unpredictable events without calling on in-house resources, about fifty organizations have trusted VISEO to manage their AMS.
Flexible, the AMS solution offered by VISEO is easily adapted to a client’s environment and needs and complements standard publisher software maintenance.
Counting on a team of a hundred consultants, VISEO offers AMS services on the client’s premises or in remote mode from our sites on Morocco (Casablanca) or France (Morlaix and Paris). For functional or technical needs, occasional operations can be organized from any of VISEO sites in France or abroad.
Alliance partner of all software publishers implemented by VISEO, our AMS team is skilled not only on the software applications but also on business management processes. VISEO is partner of SAP ( ECC, Netweaver, BI, IP, Business One), Microsoft ( Dynamics AX, Dynamics NAV), TXT, Readsoft. Our technical experts can also maintain solutions built on the new technologies (.NET, Java J2EE, PHP).
Comprehensive and flexible, VISEO AMS offers 4 activities:
- Ensure customer support on training and best practices. VISEO does customer supports on levels 1,2 and 3 and assistance on production issues
- Increase software reliability through corrective and preventive actions
- Develop minor enhancements or manage small projects to cope with new legal constraints or business needs
- Perpetuate your IT systems carrying out standard software maintenance actions
The main characteristics of our offer is to implement an organization structured to the client’s needs, using an approved methodology, forward-looking tools and having adaptable price setting. VISEO offers two types of pricing: one based on “time spent” allowing to adapt the consumption to your needs, and another one based on a “fixed rate” allowing more control on your budget.
Fore more information, please contact us.
After a first experience in the implementation of ERP and MES for a French industrial group, Philippe LEGENDRE joins a consulting company to address the aspects of project ownership and project management linked to implementing information systems projects.
In 2007, he focuses on Application Management and Maintenance in Operational Conditions activities. He then takes care of the development and the professionalization of these activities for VISEO.
In September 2014, he becomes VISEO Sales Director for the BU Outsourcing where he offers our clients maintenance solutions with a true added value.