Retail application support consultant

VISEO works to simulate new ideas, new offers, new ways of collaborating, and new methods for producing or selling. With 2200 team members working on four continents and a turnover of more than 230 million dollars, VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach. Our Digital Retail entity aims to help our customers in their retail and e-commerce projects (rollout, new implementation, or support on new and existing applications). To strengthen the activities of our team, we are looking for a Retail/POS Level 2 support consultant to provide POS Application Maintenance support

Your missions

After a training and support course, you will oversee application maintenance operations for the POS solution on behalf of one or more of our customers, the head office in New Jersey, or occasionally on site in the stores. As a support consultant you will be responsible for: 

• Corrective maintenance: the resolution of incidents (correction of a parameter setting, modification of a specific development, search for a workaround in case of blockage) 
• Evolutionary maintenance: realization of improvement requests (new functionalities, automation) 
• Preventive maintenance: version updates, job monitoring, non-regression tests. You ensure that procedures are respected and that ITSM and knowledge management tools are used correctly. You escalate or transfer incidents and requests that are not within your scope of intervention. You manage the preparation and organization of monitoring committees and are a force of proposal in the framework of an improvement plan 

Your profile 

• You have a functional experience of 1 to 3 years acquired around a business application or an ERP, in BA or level 2 support, ideally in the retail sector.  
• You wish to deepen your functional knowledge around POS and retail applications.  
• You have good technical skills and know the SQL language.  
• You are rigorous, have a sense of customer service, and have good interpersonal skills. 
• Problem solver with root cause identification skills 
• Active listening skills and strong influencing skills 
• Professional and positive approach 
• Good collaboration and interpersonal skills 
• Self-motivated & self-sufficient, but also a team player 
• Assertive, adaptable, and creativity

Why become a VISEO Positive Digital Maker?   

You will be part of our Digital Retail consultant WW community: the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities.  

You will benefit from close management by your mentor throughout your career at VISEO: Your mentor, an experienced consultant in your practice, will regularly come and discuss the challenges of your assignment with you, review your achievements every six months and discuss your future ambitions and the means of achieving them.  

You will have many ways of increasing your skills and discovering new areas: training, certifications, Brown Bag Lunches, workshops, meet-ups, meetings with experts, technical seminars, etc.  

Benefits 

• Salary range: based upon experience 
• Bonus component 
• Medical, dental & vision insurance 
• Short term / Long term disability insurance 
• Generous vacation policy (4 weeks paid vacation) 
• 8 federal holidays