E-Commerce Project Manager



Your Missions: 

  • Manage specific clients (e-commerce, omnichannel, retail), advise them and assist in the preparation of implementation budgets and timelines for their projects, but also maintenance & support needs.
  • Support and overview the implementation of projects from proposal to delivery
  • Supervise several project teams, and be an advisor for the Business Analysts or PPO
  • Define project schedules and activities based on appropriate project implementation methodology (scrum or hybrid, in general)
  • Understand the context, and the retail constraints and propose the best solutions to meet the requirements.
  • Identify potential project risks and its implication for the organization and recommend mitigating measures
  • Prepare, lead and ensure follow-up of project and steering committees (dashboards, reports, action plan, timeline, budget follow-up)
  • Coordinate releases and post-Go-Live materials (e.g training documentation, training sessions)
  • Organize the handover of a project to the support team and manage the support team when needed
  • Establish the appropriate project organization structure
  • Communicate the plan to engage and set expectations for stakeholders
  • Manage and follow tasks and documentation related to quality, security, compliance, 3rd party management
  • Establish the appropriate project organization structure and define the change management and communication plan to engage and set expectations for stakeholders


  • Bachelor's Degree or equivalent diploma
  • Good tertiary qualifications in Management or Engineering with a strong IT affinity/background
  • Have good knowledge of the e-commerce and omnichannel technologies to make adequate design decisions and propose solutions to requirements based on industry & technology best practices
  • Good knowledge of e-commerce solutions like Salesforce Commerce Cloud
  • Project Management and Team management experience
  • Project Management certifications (Prince, PMI...) are good to have
  • Scrum PSPO or PSM certification is an advantage
  • Experience in working in complex environments and with a distributed team
  • Very good communication skills with customers, team, and stakeholders
  • Independent, creative, and reliable
  • Focused and detail-oriented
  • Able to work both in a fast-paced and demanding environment
  • Customer focus mindset
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