Is your POS system keeping up with your high jewelry standards with Cegid?

In the world of luxury jewelry, maintaining high standards in customer experience and operational efficiency is paramount. This case study explores how a tailored Point of Sale (POS) solution, CEGID Y2, was implemented for a renowned high jewelry brand to meet these exacting requirements.

The Challenges

Our client, a prestigious high jewelry brand, faced several significant challenges:

1. Aligning User and Customer Experience: Ensuring the POS system met the high standards expected by both users and customers.
2. Tight Implementation Timeline: Completing the first implementation within 11 months and subsequent omnichannel services integration.
3. Luxury Jewelry Specificities: Incorporating unique requirements such as valuation, Asset Liability Management (ALM), tax refunds, and tax exemptions.
4. Centralized Organization: Coordinating from New Jersey, USA, while managing global operations.
5. OMS Integration: Seamlessly integrating with the Order Management System (OMS) Sterling.
6. Parallel Project Implementations: Aligning with concurrent projects, including ERP Sterling and Salesforce CRM.
7. Localization Needs: Addressing specific localization requests from Singapore and Malaysia (SG/MY).

The Solution

To address these challenges, we implemented a customized POS CEGID Y2 project. The project was executed across multiple sites, including New York, Paris, Morocco, and Singapore/Malaysia (SG/MY), with a primary focus on the US market and subsequent roll-out to APAC.

Key Components of the Solution:

• ISEO Applicative Scope:
  • CEGID Y2
  • Vertex Connector
  • Verifone
• Main Functional Scope:
  • Retail POS
  • mPOS Mobility
• Project Methodology:
  • Hybrid approach combining Waterfall and Agile methodologies.
  • Core Model Build within 11 months, followed by a 7-month full-scope rollout and an 8-month deployment for SG/MY.

The Outcomes

The implementation of the tailored POS system yielded significant positive outcomes for our client:

1. Adherence to Timelines: Successfully maintained the project timeline across different phases.
2. Enhanced Mobility: Deployment of approximately 250 mPOS devices and 90 Verifone multiCRES units.
3. Vertex Integration: Seamless integration for tax-related functionalities.
4. Business-Specific Features: Efficient handling of deposits, servicing, and after-sales processes using mPOS serial numbers.
5. Progressive Roll-Out: Strategic, zone-wise roll-out, ensuring smooth country-specific management with CEGID's country package.
6. Successful APAC Deployment: Live deployment in SG/MY by June 2024, with necessary localizations for legal and fiscal requirements.
7. Specialized Store Management: Effective management of airport stores and integration with local malls.
8. Metal Information Display: Implementation of metal information display on receipts in Malaysia.

Achievement Unveiled

"Our team's dedication and strategic approach have set a new benchmark in POS system implementations for high jewelry brands. The success of this project reflects our commitment to excellence and innovation." – David Liu, Cegid Director at VISEO APJ

This project showcases our expertise in delivering complex, high-standard POS solutions tailored to the unique needs of luxury brands, ensuring seamless integration and exceptional user and customer experiences.

How can we help you?

With Cegid, we can help you deliver hassle-free and seamless shopping experience and capture every sales opportunity. Our Cegid solutions are designed to jumpstart the world's fastest-growing brands and ensure success in the ever-evolving world of retail. Whether you are looking to meet customer expectations or accelerate sales performance, VISEO can help you set up your integrated omnichannel shopping journeys with cohesive and seamless experiences. Partner with us to stay lead your business into the era of unified commerce.