How Did a Tight Timeline and Complex Structure Lead to an Efficient POS Implementation in Mainland China with Cegid?

Our client, a French luxury apparel house for men and women, operates in more than 600 points of sale around the world as of today.

The Challenges

Our client, operating 25 stores across China Mainland, Hong Kong, and Macao, needed a robust POS system to unify and manage their operations. The challenges were multifaceted:

• Complex Project Organization: With stakeholders dispersed across three locations, managing the project cohesively was challenging.
• Multiple System Integrations: The new POS needed to integrate with several existing systems, including UFIDA for financials, DHL and Cargo for logistics, and BQ for customer relationship management.
• Cost Calculation Integration: Accurate cost calculations had to be performed within the CEGID Y2 system and integrated back into the UFIDA financial system.
• 3PL Integration: Different third-party logistics providers in mainland China and Hong Kong/Macao needed to be seamlessly integrated with CEGID Y2.
• Customer and Loyalty Management: Efficiently managing customer data and loyalty programs within the new system was crucial.

The Solution

Given the complexity and the tight six-month timeline, our team implemented the CEGID Y2 solution using a core-model rollout approach across all locations. Here’s a detailed look at the implementation process:

• Project Coordination: We established a centralized project management structure to streamline communication and decision-making across the three sites.
• CEGID SaaS Platform: Implemented the CEGID SaaS platform for enhanced scalability and accessibility.
• Stock Management Integration: Integrated stock management for all boutiques and counters with the WMS systems in mainland China (DHL) and Hong Kong/Macao (Cargo).
• Security Controls: Implemented stringent security controls for all back-office and front-office users to ensure data integrity and compliance.
• Customer Management Integration: Integrated customer management systems with BQ CRM for improved customer data handling.
• Ecommerce Data Integration: Enabled centralized data management and analysis by integrating ecommerce sales data back into the POS system.
• Cost Recalculation Localization: Customized the cost recalculation function in CEGID Y2 to meet the specific needs of the client’s financial and retail operations teams.

The Outcome

The POS implementation project concluded successfully within the six-month timeline. The client experienced immediate benefits, including:

• Enhanced Operational Efficiency: Streamlined stock management and logistics integration led to improved inventory control and reduced operational bottlenecks.
• Improved Security: Enhanced security measures ensured robust data protection and compliance with regulatory requirements.
• Better Customer Insights: Integrated CRM systems provided valuable insights into customer behavior, aiding in targeted marketing and improved customer loyalty programs.
• Centralized Data Management: Unified data from various channels allowed for comprehensive data analysis and informed decision-making.

The Achievement Unveiled

Reflecting on the project’s success, our department head remarked, "Implementing the CEGID Y2 solution across such a geographically dispersed and complex structure within a tight timeline was a testament to our team’s expertise and dedication. This project not only streamlined our client’s operations but also set a new benchmark for efficiency and integration in POS implementations."

This successful POS implementation project underscores our capability to deliver robust, scalable solutions that meet the unique needs of our clients, regardless of the complexity or timeline constraints.

How can we help you?

With Cegid, we can help you deliver hassle-free and seamless shopping experience and capture every sales opportunity. Our Cegid solutions are designed to jumpstart the world's fastest-growing brands and ensure success in the ever-evolving world of retail. Whether you are looking to meet customer expectations or accelerate sales performance, VISEO can help you set up your integrated omnichannel shopping journeys with cohesive and seamless experiences. Partner with us to stay lead your business into the era of unified commerce.