Support and maintenance for SAP
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Support & Maintenance for SAP All-In-One and SAP BusinessObjects

Trust an expert for the support and maintenance of your SAP Solution
Support & Maintenance for SAP All-In-One and SAP BusinessObjects allow customers to ensure reliability of their information system investments and guarantee continuous service.

VISEO, as a Value Added Reseller (VAR), is able to deliver SAP solutions. As a « Partner Center of Expertise » (PCoE), VISEO can also assist your company with the support for SAP All-In-One and SAP BusinessObjects.

Through the Partner Center of Expertise (PCoE) Certification, SAP AG recognizes that the VISEO support organization, with its proficiency processes and tools, is able to deliver support with the highest standards and best practices as requested by SAP. This certification allows VISEO to fulfill, using the SAP name, the support levels 1 and 2 for both support contracts (Standard and Enterprise).

Our offer is wide and ensures the reliability of your information system investments:

  • Perfect knowledge of SAP support service contracts
  • Level 1 and 2 support in place of SAP
  • Respect of Service Level Agreement (SLA) as defined by SAP
  • Use of the tools recommended by SAP
  • Support in French and English
  • Customized follow-up of maintenance operations 

 

In order to learn more about SAP support and extend the perimeter, customers can subscribe to the Application Maintenance Support (AMS) also offered by VISEO.

Dozens of companies are already trusting VISEO with the Support & Maintenance of their SAP All-In-One and/or SAP Business Object systems.

Contact us if you would like more information. 

Solution Manager
Stéphane Brun

Stéphane BRUN’s career started in 1998 at Cap Gemini, as an SAP developer. There, he was able to become an SAP technical expert and to lead developers during SAP implementation projects or maintenance.

After joining VISEO in order to create and develop the SAP technical department, he managed an SAP project for a worldwide cosmetic’s leader and went for four years in the US to deploy this project.

His technical expertise and his management skills, led him to take charge of the VISEO’s Moroccan subsidiary which he developed during three years.

Within VISEO he is managing the Business Unit Outsourcing whose teams operate applications of our customers, from our service centers based in France and Morocco.

His main goals are to help VISEO’s customers to make a successful project and to accompany them on the application maintenance. Moreover, he makes sure to improve his team’s performance.